Search Marketing

July 07, 2008

The Yahoo Deal that Won't Die

Terminator2 I read this article today on Search Engine Land about the latest in the Microhoo deal (more appropriately, "ordeal").  I loved how Greg Sterling started out with the horror/suspense movie metaphor, comparing Microsoft to a monster or bad guy that the hero thought was dead, but pops back up at the most unexpected moment to scare the hell out of everyone.

But who's really the "thing that won't die" here - Yahoo or Microsoft?  Sure, Microsoft keeps coming back alive after every attempt to kill them is made; but Yahoo keeps doggedly refusing to die themselves.  Someone is gonna have to give up at some point, here.  I think we know which one.

My question to all of you is: should Yahoo keep holding out, either for themselves or a merger with AOL, or should they just give up to Microsoft?  Also, do you think that a Microhoo deal will improve the search platform landscape, both from a user perspective and a advertiser perspective?

June 12, 2008

How accurate is Google's keyword research estimates?

The other day I found this great blog post from Yoast.com about the accuracy of Google's keyword traffic estimates.  I was in the middle of doing some keyword research for a client, and needed traffic estimates in numbers to provide him.  Joost de Valk makes the point that Google's estimates in it's keyword tool are waaaay off vs. what actual analytics show (Google Analytics, no less), about "110-220 to 1".

Now, I know that the estimated search volume (and estimated clicks) are, yes, estimates; but about 200 to 1?!  Seriously, Google could be a little more accurate, even with estimates.  If you're doing research on those all important long-tail keywords (like I was), this could throw you for a loop.

Has anyone else seen a discrepancy like this?

June 05, 2008

The Positive Side of Negative Keywords, Part 2 - Negative Match Types

Last week, I posted this introduction to using negative keywords to get better traffic and save money.

Now, I want to talk about (and get opinions on) another part of negative keywords that many Adwords advertisers may not be aware of - negative match types.  Here's what they look like:
Broad negative (default): -memory cards
Phrase negative: -"memory cards"
Exact negative: -[memory cards]

I wanted to talk about these here, because Google doesn't even go into much about these.  After much searching, I found this post on the Inside Adwords blog from November 2007.  It actually provides a pretty decent chart that explains the different negative match types.

Negative_new

This is really good information to have, as I found out managing a rather large Adwords account.  I had all broad negatives; but upon generating and checking several search query reports, I found that my ads were still being served on keywords I thought I'd eliminated with negatives. 

I eventually brought my costs down by changing all of my negatives to negative phrase match; but who know how many hundreds of dollars I wasted on those keywords!  It's really too bad that Google kind of hides it away, as many new, less experienced advertisers don't have that much of a budget to just throw away.

I'd like to get others opinions - how long were you managing Adwords campaigns before you found out about negative match types?  Once you started using them, did you see a significant difference?

May 31, 2008

The Positive Side of Negative Keywords (or, How to Stop Paying Way More Than You Should for PPC)

In my last post about getting started with Adwords, I talked about the 5 basic things you need to know when building your first campaign on Adwords.  I also mentioned that I would post some more tips.  While it’s been over a month, I believe that it’s never too late to dispense some good Adwords advice – especially if it can save you money.

And save you money is exactly what negative keywords can do.

First of all, if you’re new to advertising on Google, you may be wondering what negative keywords are.  Well, negative keywords are best described using an example (let’s use the greeting cards example from the last post):

Let’s say you sell greeting cards on your website, and you’re advertising on the keyword “cards” (phrase-matched).  By advertising on this keyword, you’re pretty much covering the gamut of greeting card types (birthday cards, get well cards, anniversary cards, Christmas cards, etc.).  However, I would be willing to bet that you’re also getting (and paying for) quite a bit of traffic from keywords such as memory cards, business cards, baseball cards, video cards, and a host of other keywords where you really don’t want your ad to be.  What’s worse is that by appearing on these untargeted keywords, you’re inadvertently lowering your quality score, which effects how much you pay and where your ad appears (basically, the lower your QS, the lower your position and the more you’ll pay).  This is where you can use negative keywords to your advantage.

All you have to do is add negatives directly to your keyword list, like this:

-memory
-baseball
-business
-video

This will prevent your ad from being shown on those unwanted keywords.

So how do you find negative keywords to add to your account?  Here are a few ways:

Adwords Keyword Tool

The easiest way to find negative keywords.  This is what I used to find the negatives I used in the example above.  I put in the keyword cards, unchecked “Use synonyms” (so I just got results containing cards), and ran the tool.  If you sell greeting cards, you’ll see in the results all the keywords you don’t want to advertise on and will want to add to your negative list.

Search Query Performance Report

You can run this report at the campaign or ad group level, whichever works best for you.  It will show you the keywords for which your ad is being served and getting clicks (which unfortunately means that if you find any unwanted keywords here, you’ve already spent money on them).  If you already have negative keywords in your campaigns and/or ad groups, then it’s a good thing to run this report every now and then to make sure your negatives are working for you, and you’re not wasting money on unwanted terms.

Just searching

I managed campaigns on Yahoo, and their platform doesn’t have a negative keyword tool; so I ran searches their site with Search Assist turn on.  This showed me terms that contained my keyword(s) and had been already searched on.  I was able to pick out negative keywords from there.

Yahoo Search Results
You can also use Google organic search results to find negatives, simply by looking for search results for your keywords that are completely irrelevant.

 
Your own analytics

If you’re running Google Analytics or any other analytics package on your website, it will tell you the keywords that are driving traffic to your site.  Run a weekly or monthly report and see if you can spot some negatives.

So, the overall takeaway here is negatives are positive.  By implementing and continually expanding your negative keyword list, you’ll increase your CTR and Quality Score; but most importantly, you’ll save loads of moolah.

May 05, 2008

Microsoft Backs Away from a Noseless Jerry Yang

In what could be interpreted as Steve Ballmer's strategy for buying out Yahoo at dirt cheap, Microsoft formally withdrew it's bid for the ailing Yahoo, and Yahoo's shares plunged 20 percent as a result.

It was like an arranged marriage that Jerry Yang didn't want to be a part of.  He was not at all attracted to his billionaire suitor, and tried to woo other suitors to make the other jealous.  But alas, Jerry's plan backfired; and after turning down Steve's unsolicited marriage proposals one too many times, he gave up.

This isn't finished yet, though.  Yahoo is out on it's own after Jerry Yang cut off his nose and shot himself in the foot.  They're still trying to make it work with Google; but that could end up being the wedding night from hell with FTC scrutinizing the partnership.  Yahoo's relationship with News Corp. has "cooled", and AOL already outsources its search ads to Google (which would make for a tricky love triangle).  Yahoo may be crawling back to Microsoft in short order, begging to be taken back.  Microsoft will oblige; but the ring will have a much smaller rock on it.

What are your reactions?  Do you think Yahoo can pull itself back up?  Will shareholders all but crucify Jerry Yang?  Will another hero sweep in to save the day?

April 17, 2008

Should You Still Advertise on Yahoo?

Unless you’re a Neanderthal who’s finally coming out of your cave to speak after 30,000 years, you may be hearing all the brouhaha (or, Microhoo-haha…that was a joke, I’m here all week folks) about Microsoft’s bid to take over Yahoo. We all know that Yahoo hasn’t been doing too well, and Microsoft wants to sweep in like Mighty Mouse to save the day.

So, have businesses started becoming wary about advertising on Yahoo? Turns out, no. They still have the second largest piece of the search pie, and they’ve just increased their share of search advertising dollars, according to a recent SearchIgnite report. Meanwhile, Google and MSN have decreased their shares.

But what about the recent news that Yahoo will be displaying Google Adwords ads in its results in a 3-week test? Is this good or bad news for businesses currently or considering advertising on Yahoo? Well, if you think about it, it’s bad news, since it will increase competition and costs for advertisers.

This is a shame – my personal experience advertising on Yahoo has been good. Their program and platform is pretty solid, and I have gotten better ROI advertising on Yahoo than on Google. If Yahoo becomes flooded with Google ads, costs will rise and ROI will tank (especially since many ads displayed Google, especially through its content network, are highly untargeted – big loss for the people searching on Yahoo).

So, should you advertise on Yahoo?  It's up to you (and your budget), but I would have to say yes.  Despite all the Yahoo drama, it's worth it to test the waters on Yahoo, especially since it's the second largest search engine in terms of searches - it's exposure you can't afford to turn your back on.  Start small, and monitor your costs (just in case the 3-week Adwords test messes with your CPCs).  If it doesn't work, you can always wait until after someone buys Yahoo to test it again.

Do you currently advertise on Yahoo?  Has all the back and forth between Yahoo, Microsoft, Google, et al affected this?  Have you seen any significant increases or decreases in your costs?  Have you increased your Yahoo budget, or scaled it back as a result?

April 16, 2008

5 Tips for Your First Google Adwords Campaign

Advertising using Google Adwords may look easy to many first-timers, but it's quite deceiving.  Under that deceptively simple facade is a complicated structure of rules, algorithms, features and options that, if not used correctly, can make managing an Adwords campaign a nightmare - costing you money, time, and sales.

So, I've put together these tips to help any first-time Adwords advertiser get the most from theirBullseye campaigns, without wasting money.  I think the overall theme here is "targeting, targeting, targeting".

Start small:  It can be all too tempting to just start entering tons of keywords when you first start setting up your ad groups, but it's best not to be overly-ambitious at first.  Pick the top 5 keywords that represent your products or services, then do your research around those by finding the best (read: most targeted) keywords you can possibly be on and what they're going to cost.  You can do this before you start setting up your ad groups by using Google's Keyword Research ToolSimply type in a keyword that you want suggestions for (you can also choose to get synonym suggestions), and hey presto - there you go. 

After you get your suggestions, be sure to select "Exact" under the Match Type column (more on this in tip #3).  To see your estimated costs, select "Show Estimated Avg. CPC" from the "Choose columns to display" menu, then put in the maximum cost per click you want to pay.  You can also display the "Estimated Avg. Position" column to see where you would be ranked at the max CPC you're willing to pay.   

Now, choose 5-10 keywords for each type of product you sell, and which have a decent volume of traffic and high enough positioning for the max CPC you're willing to pay.

Use Ad Groups to your advantage:  You'll want to make sure that your keywords are grouped in the best way possible, whether it's by product type, offer type, etc.  For instance, if you sell shoes, you may want to set up ad groups around different types of shoes, like women's, men's, and children's.  This is not just a way to organize your keywords, but a way to target your ad copy and landing pages and get the best click-through rate and conversion rate you can possibly get.  The better your click-through rate, the better your Quality Score, which determines where your ad will be placed and how much you're going to pay per click.

Know your Match Types:  Google has 3 different match types:  broad, phrase, and exact.  Here's how they work:

  • Broad - when you first add your keywords, broad match is the default option.  The keyword women's shoes, for instance, is simply added to your ad group as  women's shoes.  Your ad would then show up on any searches that contained the word women's, or which contained the word shoes.
  • Phrase - Using the same example, women's shoes would be added to your ad group as "women's shoes" (quotes around it).  Your ad would then come up on any searches that contained the phrase "women's shoes", in that order (so, your ad could come up when someone searched for red women's shoes, or women's shoes size 7).
  • Exact - Women's shoes would be added to your ad group as [women's shoes] (brackets around it).  Your ad would come up on only searches for the exact keyword women's shoes.

Let me just say this: broad match is evil.  Don't use broad match.  Just trust me on this.

You could use phrase match, but if you're just starting out, the best thing to do is to just use exact match.  Exact match has the least traffic, but it's the most targeted, since your ad will only show up on those exact keyword searches.  Track your results for a month, then you can either start adding more exact match keywords, or you can add some carefully researched, highly targeted phrase match keywords.  Remember: targeting is key.  The better your ad is targeted, the better conversion and return on your investment your going to get.

Target your ad copy: Remember what I said earlier about your click-through rate?  This is how you can improve it.  If you have a compelling ad that speaks to exactly what searchers for your products are looking for, then you'll get a lot more clicks than if your ad was general, un-compelling, or (worse) didn't make sense.  If you've grouped your keywords well, then you'll be able to write a good ad that tells the searcher "I have this exact product you want to buy - come take a look!". 

If you have an ad group for children's shoes, for example, you may want to write an ad like this:

Brand Name {KeyWord:Children's Shoes}
Huge Selection of Children's Shoes at
the Lowest Prices.  Shop Now!

Notice the {KeyWord}...Google has a nifty feature that allows you to dynamically insert your keyword into your ad - use this feature.  Research has shown that ads that contain the keyword that was just searched will get more clicks than ads that don't.  However, make sure that your ad will make sense when different keywords are inserted using this feature.  Your ad may contain the keyword, but at the end of the day your ad will just look strange if it doesn't make sense.

Also notice the ad body didn't have dynamic keyword insertion, but it still hit the target by mentioning children's shoes.  This is why it's so important to group your keywords well in the beginning.

Target your landing pages.  You've placed your ad on the best, most targeted keywords you can buy, you've written compelling ad copy that gets tons of clicks, and you've got loads of traffic coming into your site - where are you sending that traffic? 

This is where your landing page comes in.  Simply put, it's where clickers land after they've clicked on your ad.  Let's say you sell all types of greeting cards.  You're advertising on the keyword [birthday cards], and your ad talks about birthday cards.  So, what page on your site would you send them to?

        A. Your homepage

        B. Your get well cards page

        C. Your birthday cards page

If you chose C, you would be correct (and actually making sales).  And why not your homepage?  While it may convert into sales sometimes, what you don't want to do is make someone go to the effort of searching all over your site for birthday cards (they were just on a search engine, for Pete's sake).  Send them to what they were looking for in the first place - you sell birthday cards, show 'em birthday cards without making them look for birthday cards.

While there's a lot of other things that you will need to know to advertise on Google, these 5 tips will get you started and through the setup of your first campaign.  I'll be posting more (and slightly more advanced) tips in the near future, so stay tuned!

February 01, 2008

Microsoft Offers to Buy Yahoo...Who Saw This Coming?

This is extremely interesting...

 Microsoft Bids $44.6 Billion for Yahoo

As soon as I saw this, my first thought went to search (obviously): how search results on Yahoo would be affected, and if/how the two paid search platforms would be combined.

I'm sure that many search marketers like me are equally concerned, especially given that the Microsoft adCenter platform is widely regarded as a mess (I personally would have to agree).  And thought many don't really dig Yahoo's panama platform, it sure beats adCenter's slowness and inefficiency.

And how would the two search engines be combined (Yahoo Live? Microhoo?)  Again, Yahoo's results are so much better than MSN's/Live's/whatever the hell it is today.

Point here is that the implications would be huge.  Could this merger actually   pose a formidable threat to Google?

I want to hear from the SEMs reading this - do you think a Yahoo/Microsoft merger would be a good or bad thing?

January 17, 2008

Google Leading the Way with College SEM Challenge

This is something I wish was around back when I was in college.
Google Online Marketing Challenge

Of course, Google hadn't gotten into the advertising game yet when I was in college - damn I feel old (back in my day, SEM's had to learn how to set up and manage Adwords campaigns on our own - and we liked it!).

It's a chance for college students to gain real-world SEM experience before heading out into that job market - they form school teams, then partner up with participating local businesses to devise a strategy, set up and manage the campaign, and analyze the results.

I think this is a great idea - and talk about a resume-builder!  These students will be excellent candidates for some prime marketing internships while they're in school.  Once they graduate, they'll have some top-notch, marketable experience under their belts.

I'd love to see the published results once this is over - who worked with what business, what the goals were, strategies, results, etc.  I'd also like to see who else jumps on this bandwagon (where has Yahoo been?) and if we'll see more college challenges in other areas of online marketing (SEOMoz? Aaron Wall?  Oh I know - Matt Cutts and Google will have an SEO challenge).

We'll see...

December 14, 2007

Linkbuilding on Social Sites: Is It Spam?

This is an excellent post from the Social News Watch blog.  SEOs and marketers in general are all about using social bookmarking sites to get links - but where should the line be drawn? 

SEO Spammers: Leave Social Media Sites Alone! | digg story

 

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